✨ SpaPop Party Policies

We’re so excited to celebrate with you! Please review the following policies to ensure a smooth and sparkly experience for everyone. 💖

💸 Booking & Payment

  • A $250 non-refundable deposit is required to secure your event date.

  • The remaining balance is due the day before your event.

  • If you need to cancel, please notify us at least 48 hours in advance. While deposits are non-refundable, we will happily reschedule your event if cancellation occurs before the 48-hour window.

🚐 Travel & Setup

  • We proudly serve Santa Cruz, Capitola, Aptos, Scotts Valley, and Watsonville

  • A $100 travel fee applies to any location more than 20 miles from our home base in Santa Cruz 95062.

  • A dedicated parking space of at least 26 feet is required upon arrival.

  • We will arrive 20 minutes early to set up and prepare the SpaPop bus for your party.

  • Guests will be invited onto the bus at the scheduled start time.
    Please ensure all guests arrive on time — we are not responsible for missed activities due to late arrivals.

💅 Guest Prep

  • All guests should arrive with bare nails (no polish or gel) to avoid time being taken from other activities.

  • We polish nails only — we do not clip or cut. Services are for entertainment purposes only.

  • The price remains the same regardless of guest count. If fewer guests attend, we will simply spend extra time pampering those present.

🎉 Package Selection

  • Please choose the package that best fits your guest of honor’s age range.

  • If you have guests of varying ages, we recommend selecting the package closest to the birthday guest’s age.

  • We’ll do our best to make it fun and memorable for everyone, regardless of age.

💕 On the Bus

  • The SpaPop bus remains parked throughout the duration of the party.

  • No guests are allowed on the bus while it is in motion.

  • Each guest will receive a robe and headband to wear during the party. These items are to be returned at the end of the event.

  • Adults are welcome to pop in to check on the party, but only one adult at a time is allowed onboard due to limited space.

  • All guests are expected to behave respectfully and follow instructions for everyone’s safety and enjoyment.

    🧼 Cleanliness & Sanitation Policy

  • At SpaPop, we take sanitation seriously to ensure a safe, sparkling experience for every guest. All tools, surfaces, and equipment are thoroughly disinfected and sanitized between each use and between every guest. Spa robes, headbands, and beauty items are either single-use or freshly laundered before every party. Our party hosts follow strict sanitary protocols to maintain a clean and comfortable environment—because every SpaPop star deserves the very best! ✨🫧

✍️ Waivers & Health Info

  • A signed waiver is required for each guest, completed by a parent or legal guardian.

  • Please inform us during booking of any allergies or health conditions so we can do our best to accommodate them.

  • Flashing lights are used on the SpaPop bus. Please let us know in advance if any guests are sensitive to light.

  • Parents/guardians are responsible for ensuring that children do not attend with any contagious illness, including but not limited to colds, flu, fever, rashes, warts, lice, or other transmissible conditions. This is for the safety of all guests and SpaPop staff.

📞 Need Help?

We’re here to make your celebration stress-free and unforgettable. If you have any questions, special requests, or concerns, please contact us — we’re happy to help!